Shipping Policy

Domestic Shipping Within Australia

We offer two shipping options for all orders within Australia:

Standard Shipping 

• Flat rate: $10 AUD
• Estimated delivery time: 3-7 business days
• Shipping via Australia Post
• Applicable to all orders of Plushies and Bow Ties

Express Shipping

• Flat rate: $20 AUD
• Estimated delivery time: 1-3 business days
• Shipping via Australia Post Express
• Applicable to all orders of Plushies and Bow Ties

Print-on-Demand Apparel Shipping

Our custom-designed apparel is produced and shipped by our trusted print-on-demand partners:

• Additional shipping fee starting at $10 AUD
• Shipping times may vary based on production and location
• Production typically takes 3-5 business days before shipping
• Shipping costs are added to the base order shipping rate

International Shipping

• Starting from $20 AUD (applicable to all orders of Plushies and Bow Ties)
• Final shipping cost is calculated based on:
  • Destination country
  • Package weight
  • Package dimensions
• Estimated delivery time: 7-21 business days (varies by destination)
• Tracked shipping available for most countries
• Import duties and taxes are the responsibility of the recipient
• Print-on-demand items may have additional international shipping fees

Order Processing

• Orders are processed Monday through Friday, excluding public holidays
• Print-on-demand items require additional 3-5 business days for production
• You will receive a tracking information via email once your order has been shipped
• Delivery times are estimates and may vary during peak periods or due to production and shipping conditions

Shipping Restrictions

• Some countries may have import restrictions on pet products and custom apparel
• We cannot ship to PO boxes for Express delivery
• Some remote areas may experience longer delivery times
• International shipping is not available to certain countries due to postal restrictions
• Print-on-demand items may have additional shipping limitations

Lost or Damaged Packages

• All orders are carefully packaged to prevent damage during transit
• If your package appears damaged upon arrival, please take photos and contact us immediately
• For lost packages, please contact us if you haven't received your order within the estimated delivery timeframe
• For international orders, we cannot be held responsible for packages held in customs
• Print-on-demand items are subject to the production partner's quality and shipping policies

Contact Us

If you have any questions about our shipping policy or your order, please contact us at woof@buttersboutique.com.au